PAYMENT OPTIONS

Our preferred method of payment is PayPal and credit cards such as VISA and Mastercard. 

We can also accept payment by bank transfer. Please contact us before placing your order if you prefer to use this option.

SHIPPING

Eluminary aims to Ship all items within 3 to 5 days of receiving payment.

We are based in Greece and ship from Greece. We offer a range of shipping options, each of which is given at checkout.

We ship worldwide and shipping costs are dependant on weight. Each country has its own duty/customs tax, which you, the buyer, are responsible for paying. Please check with your customs for your possible duty on the item you are purchasing as this may be due before you can receive your package once it has entered your country.

You have the option of choosing standard shipping or tracked. If you choose standard shipping we cannot be held responsible for an item not reaching you.

International Shipping

Shipping costs are calculated automatically as soon as you enter your shipping address. We use a Courier service to Ship to USA, Canada and the UK. Eluminary reserves the right to change the Shipping rates without notice as determined by the underlying costs.

Local Shipping

All orders within Greece are shipped and delivered to your door byHellenic Post or DHL courier.

Lost Items

For tems or entire parcels lost, you must have paid for insurance in order to claim a refund. Please contact us prior to ordering any specimens if you wish to insure your shipment.

Customs/Duty Fees

It is the customer’s responsibility to pay all associated customs or duty fees when crystals, stones and minerals are being shipped internationally.

RETURNS POLICY

Returns

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for the moment.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

When Items arrive damaged

If an item arrives damaged, please take a photo and send it to us at info@eluminaryshop.com along with your order number.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@eluminaryshop.com and send your item to:

Eluminary
Tatoiou 46
Kifissia 14561
Greece